FAQ's About Our Letter Art

Name Art Frame and Photo Questions

  • Are these original photos? What kind of photo paper is used?
    These are all real, original photos printed by a professional photo lab. You will only find these picture letters at Letter Perspectives.
  • Where are the letter pictures taken?
    Our letter pictures are unique in that they were all photographed in their natural setting. Our name art photos are never staged or modified to create a letter of the alphabet. They are predominantly from the United States.
  • Do you offer color photographs?
    Currently we only offer black and white and sepia toned photos.
  • What is the size of the finished Letter Art and Name Art frames?
    Our standard frames measure approximately 15 inches tall by 39 inches wide. Our Premium Frame measures approximately 19 inches tall by 43 inches wide. The interior dimensions of each frame are 1 foot tall by 3 feet wide, and the photo size depends on the length of the word being spelled: 8x10 (3-4 letters), 5x7 (5-6 letters), 4x6 (7-8 letters), or 3x5 (9-11 letters).
  • What is the Photo Deco Board and what different sizes of photographs can be used?
    The Photo Deco Board is a multi use photo frame device that can hold 3x5, 4x6, or 5x7 photos. It can be used to display multiple sequence photos or to display our letter pictures as name art. The size of the Photo Deco Board is 44 inches long by 8 inches wide.
  • Are your mats acid free?
    Yes. We want to ensure a lifelong keepsake for our customers so we only use the highest of quality. This will keep your mat from "browning" over time.
  • What are your frames made of?
    All our framed name art works of art are made with real wooden frames, real glass, and professionally printed photos.

Order Questions

  • What's the status of my order?
    You will receive a confirmation email immediately after placing your order. Another email will be issued once your order ships. We make and ship your custom letter art orders fast, so contact us if you have any questions.
  • Will you send me an e-mail after I order?
    Yes. You should receive an e-mail within 30 minutes of your order.
  • How much do the name art signs cost?
    We charge a flat price of $159.95 for classic framed Letter Art with 3-11 letters. If you order a Premium Frame, the total price is $287.95 for any word from 3-11 letters.
  • What if I don't order a frame and just want to order letter pictures?
    If you just order the letter pictures, we will send them to you in a photo envelope ready for you to mat and frame. Just click the Photo Only button from the Home Page.
  • What size are the letter photos?
    If you just order the pictures without a frame they will be 5x7 unless you request otherwise. If you order a complete name art frame they will either be 8x10 (3-4 letters), 5x7 (5-6 letters), 4x6 (7-8 letters), or 3x5 (9-11 letters).
  • How big is the framed Alphabet Photography Art sign?
    For 3-11 photos the standard frames are 39 inches by 15 inches (36x12 inside dimensions).
  • What if I want more than 11 photos?
    Please e-mail us at customerservice@letterperspectives.com for a quote. Also note that the Photo Deco Board can hold up to 14 3x5 photos.
  • Can I order by phone?
    Please call our toll-free number (888) 822-9742 and press 3 for Customer Service. If you receive a voicemail, please be sure to leave a number where you can be easily reached and we will take the order over the phone. Please have your credit card available and a general idea of which pictures you would like.
  • Can I have my order rushed?
    We can rush production of your order for a $25 fee. If you would like rushed shipping, there will be additional shipping charges as well. Email customerservice@letterperspectives.com or call (888) 822-9742 and speak to a customer service representative.
  • Is it safe to use my credit card on your site?
    Yes. Letterperspectives.com uses 128-bit encryption technology. After the transfer of your card, the information is not even stored on the Letterperspectives.com server. Security is our highest priority.
  • Do you offer gift certificates?
    You bet we do! Just click the gift certificate button from the Home page.
  • What is your return policy?
    If there is nothing wrong with the product (damage), then you can return your product within 14 days. You will be charged a 10% restocking fee and forfeit shipping charges. If the product is damaged upon arrival, we will replace it free of charge. We must be notified within 14 days of receipt of the item if it is damaged otherwise the item will not be replaced.
  • Do you have a catalog?
    Unfortunately no. But please feel free to call us at (888) 822-9742 if you need more information or help finding something special.
  • Can I pay with a check through the mail?
    No, but you can pay via electronic check via PayPal at checkout.
  • What if I have a problem ordering?
    Send us an e-mail at customerservice@letterperspectives.com. Or call (888) 822-9742.

Name Wall Art FAQ

Shipping Questions

  • How long will my order take to arrive?
    Most orders ship within 5 business days and will take 2-5 business days for shipping, depending on your location in the US. If you live outside the United States-then it will take an additional week or so for delivery. Please contact us if you have a special shipping need and we will do our best to accommodate.
  • How much does shipping and handling (S/H) cost?
    We charge $18.00 for every sign you order. This covers the shipping costs as well as the packing material to protect the sign. There will be an extra charge to all Canadian orders and additional charges to Alaska, Hawaii, and for the heavier Premium Frames.
  • Do you ship internationally?
    We currently just ship to the continental United States, Alaska, Hawaii and Canada.
  • How do you ship your orders?
    We ship via FedEx Ground from Tucson, AZ. Canadian orders are shipped via USPS Priority Mail.
  • Is there a tracking number for my order?]
    You will receive an email from FedEx with a tracking number when your order has been shipped.
  • Do you have different shipping options?
    If you need to have an order overnighted or rushed, please e-mail us at customerservice@letterperspectives.com before you place your order for a quote.
  • How can I contact you?
  • What are you going to do with my personal information?
    Letterperspectives.com wil not sell, rent, lease, or give your information out to anybody. For our complete privacy statement click on the privacy statement link on our left column.
  • What if I have a question you didn't answer?

If you're looking for a unique gift to be remembered for or a personalized keepsake to make a particular occasion special, consider alphabet art from Letter Perspectives. Our talented photographers view everyday objects as something special, and see the literary nature to everything, capturing it in gorgeous letter art photos to be used together to create a first name, last name, or meaningful word. Buy one as a baby keepsake for a child's birth, or give one to your friends as a wedding keepsake to commemorate the day they committed their lives to one another; no matter what the occasion, these customized works of art are sure to touch the heart.

Our alphabet art products are unique and inspiring, so whether you want to spell out your family name in a unique way to create name wall art or want to remember a phrase or word that has special significance for you, browse all of our letters and see the many different designs we have to create a custom final product. Create a personalized keepsake from our photo collection, including acid-free mat and frame.

Our flat rate of $179.00 for our Standard Frames is affordable, as is shipping. Read our frequently asked questions above for more information, or contact us at (888) 822-9742 or contact us online. Remember Letter Perspectives when you're looking to say something in a truly unique way.